Refund Policy – Cartnexa

At Cartnexa, customer satisfaction is our priority. If you are not fully satisfied with your order, you may request a return within 14 days of receiving your purchase.

Return Conditions

Items must be:

• Unused and in original condition
• Returned with original packaging
• Free from damage or alterations

Non-Returnable Items

Personalized or customized jewelry items may not be eligible for return unless damaged or defective upon arrival.

Refund Process

Once your returned item is inspected and approved, refunds will be processed to the original payment method within several business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos for assistance.